IQ Central

Veeva Implementation For a top-30 EU-based Pharma Company

Problem

A top biopharmaceutical EU-based company decided to transition from the Argus Safety to the Veeva Safety Vault platform.  The implementation scope is Vault Safety, Signal Detection & Management, Workbench, Integrations, and Validation. The key challenges include:

  • Complex data migration involving millions of records and documents
  • Ensuring data integrity across product and license information
  • Coordinating across multiple vendors and internal teams
  • Harmonizing disparate processes and training the users on the new system
  • Adoption of the new “early adopter” tools including Workbench and Signal

Solution

ELIQUENT and Pinnaxis are managing the entire program and workstreams, delivering a comprehensive solution tailored to the client’s needs.

  • Workstream-Based Execution: Multiple dedicated workstreams covering ICSR Process and Training, ICSR Configuration, ICSR and Signals Data Migration, Signal Management Process and Training, Signal Management Configuration, Reporting, Validation, and Program Management
  • Process Optimization: Conduct fit-gap assessments, redesign workshops for ICSR and Signal processes, develop harmonized SOPs, and train end-users. Quickly ramped up to the new tools to provide configuration and process support.
  • Configuration & Validation: Developed configuration for Veeva Safety Vault & Signal, including user story development, collaborating with Veeva
  • Data Migration: Migrating ICSR and Signal data from Argus and PV signal, using a proven migration tool and executing multiple dry runs to ensure accuracy
  • Reporting: Writing reporting requirements for platform and Workbench reports, including tech specifications, and collaborating with the Veeva report development team on testing and feedback
  • Collaboration Model: Embedded our SMEs within each workstream, coordinated with Veeva configuration leads, and ensured alignment with the client stakeholders
  • Phase-2 (Japan roll-out) analysis: Process and data analysis and mapping (Perceive) for phase-2, which is planned to kick off in Q3 2026

Expected Results

  • Program Management: The only large-scale Veeva deployment executed under a single point of accountability delivered by a unified, end-to-end project team
  • Data Migration: About 1 million cases and millions of documents to be successfully migrated to Veeva Safety Vault
  • Improved Efficiency: Streamlined ICSR processes, with reduced follow-up forms and clearer workflows
  • Early Adopter Product Improvements: Direct feedback for “new” products based on workstream outputs and testing