OVERVIEW
FOCUS AREAS
15 years experience in business process improvement and Quality Management across diverse business sectors including regulatory affairs, insurance, data network provision and corporate relocation.
Business Process Management
Continuous Improvement
Internal Auditing
As Quality & Compliance Manager within Client Operations, Ann’s focus is on business process improvement cross-departmentally. She champions the promotion of Quality Management principles and manages the internal QM audit schedule.
With 15 years’ experience in quality management, Ann is adept at analysing and enhancing business processes across various sectors. She is entrusted with overseeing the Quality Management System, including audit scheduling, document control, internal QMS training, and spearheading working groups dedicated to addressing quality and compliance concerns. Additionally, tasked with evaluating client satisfaction to maintain high standards of service excellence.
-
CERTIFICATIONS:
Internal Auditing, Continuous Improvement and Project Management.
Full ISO9001 Quality Certification for two businesses – Data Networks and Emergency Overseas Assistance. -
AREAS OF EXPERTISE:
Quality Management: process development & review, auditing, CAPA management
Business workflow software implementation projects
Continuous improvement activities in small, medium and large business environments
Ready for Regulatory Clarity?
Stay informed as the regulatory landscape evolves.
Subscribe to our blog to receive the latest updates on policy changes, FDA developments, and their impact on the life sciences industry.