As Senior Vice President of Customer Engagement and Operations, Heather brings an exceptional track record of leadership and innovation in commercial management and sales enablement within the healthcare and life sciences industry. With decades of experience at leading organizations such as PPD (now ThermoFisher) and Syneos Health, Heather has been instrumental in designing strategies that drive customer success, operational excellence, and sustainable growth.

As Senior Vice President of Customer Engagement and Operations, brings an exceptional track record of leadership and innovation in commercial management and sales enablement within the healthcare and life sciences industry. With decades of experience at leading organizations such as PPD (now ThermoFisher) and Syneos Health, Heather has been instrumental in designing strategies that drive customer success, operational excellence, and sustainable growth.

At PPD, Heather played a key role in globalizing sales enablement and commercial processes, contributing significantly to the company’s rapid growth into a global clinical CRO. Her focus on fostering strong client relationships and leveraging data-driven insights consistently delivered results, enabling rapid revenue expansion and operational efficiencies across the board.

At Syneos Health, Heather led multiple company integrations, spearheading initiatives that revolutionized commercial operations, helping to bridge the gap between sales strategy and execution. Her efforts enabled scalable growth and ensured alignment with client needs, positioning Syneos as a trusted partner within the competitive healthcare solutions market.

As SVP of Customer Engagement and Operations, she combines her deep expertise with a passion for building impactful, customer-centric teams. Known for her proactive and strategic approach, they excel at creating innovative solutions that empower organizations to exceed client expectations and thrive in an ever-evolving industry landscape.

Outside of their professional expertise, Heather is dedicated to fostering diversity, collaboration, and talent development within their teams, ensuring a culture of inclusion and excellence. She is proud to contribute to the advancement of global healthcare through their leadership.